Shipping

OUR SHIPPING CHARGES are as follows:

Orders with an AUSTRALIAN delivery address are shipped free-of-charge when order total is greater than AUD $150.00, except for orders including Rapee BodyMate Pillows, which incur an individually costed bulky parcel shipping charge (see shipping note on Rapee BodyMate Pillow product pages). Please Contact Us if more clarification is required.
Orders with an AUSTRALIAN delivery address totalling less than AUD $150.00 incur a flat rate postage & handling fee of AUD $10.00, except for orders including Rapee BodyMate Pillows, which incur an additional individually costed bulky parcel shipping charge (see shipping note on Rapee BodyMate Pillow product pages).

INTERNATIONAL delivery address orders up to 3kg will be charged a minimum fee of AUD $55.00
If the parcel postage charges to your country are greater than AUD$55.00 we will contact you for permission to charge the extra postage cost to your credit card
INTERNATIONAL delivery address orders 3-20kg incur higher fees which we will calculate, email you, and with your permission charge to your credit card

How long before your order arrives?

We will process your order as soon as possible after receiving it
Your order will be shipped 1 - 2 business days after receiving it
If any items on your order are not immediately available, we will send your order when all items are available
If any item on your order cannot be delivered within 10 business days,
we will contact you with an estimated delivery time

What if there are delays?

If there are any unforeseen delays we will advise you
If we do not have your item/s in stock, we depend on our suppliers to resupply us
At times, our suppliers may have sold out of popular items and may be making more
or waiting for a delivery from overseas manufacturers
If our suppliers can no longer supply us with an item you have ordered, we will advise you and refund you

Split deliveries

You may request a split delivery of your order if you require some items urgently
Split deliveries may incur additional delivery charges, unless your original order was over AUD $300.00
Phone or email us to request split delivery

Who will deliver your order?

We use Australia Post for delivery of all orders
We send all items by Express Post satchels within Australia, and by Express Courier International satchels outside Australia
Each satchel has an individual bar code, and can be tracked through Australia Post
After despatch of your order, we will send you your individual code by email or SMS
We do not take responsibility for the safe delivery of your parcel after it has been lodged with Australia Post

Cancellations

Orders already despatched cannot be cancelled
Orders cancelled before despatch will incur a $10.00 cancellation fee
Phone or email us promptly if you wish to cancel and we will advise you if your order has been despatched